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Product  Managing your incoming calls effectively is essential and ICS offer a wide choice of automated and interactive services that ensure the best options for you and your customers. Our newly developed Auto Attendant service is aimed at addressing the telephone needs of small to medium sized enterprises.
The Auto Attendant is a sophisticated service for controlling departmental routing within your organisation. With the Auto Attendant it is possible to welcome a caller, offer them a choice of routing options, route the caller to the designated option and provide voicemail facilities for each option. All of this is configurable by time of day or day of week, and any recordings taken during the voicemail can be emailed to a designated address without any need to dial in to retrieve the message.
Upon receipt of a call, the first thing the service does is to look at the normal hours settings. If the time is valid - it is a normal working hour during the normal working day - then the call will be routed to the user. If a call is received outside the hours of operation, the call will be diverted to the users voice mail account. If an attempt to route the call to the user fails, because the user was already engaged on a call for example, the call will also be diverted to the users voice mail account. A benefit of this solution is that the call routing rules can be changed on a whim, 24 hours a day, without the need to contact us.
Call Recording At last, an effective method to record phone calls without costly technical investment. Literally at the touch of a button, our unique telephone recording service enables you to record incoming or outgoing calls using your telephone keypad.
By simply fronting your business with any of the ICS 08 non-geographic numbers, you have instant access to our extremely flexible and creative network-based recording services, eliminating the need to purchase in-house call recording equipment and negating all associated maintenance issues with such investment.
The 08 telephone number allocated by ICS is connected to your existing telephone number. When the number is dialed a pre-recorded message is played stating that calls may be recorded for monitoring or training purposes, after which the call is delivered immediately to you. At this point the ICS system instantly records the dialogue and saves it as a wav file that is then delivered to a designated e-mail, automatically and within minutes of the conversation concluding.
Exclusively, ICS has also pioneered call recording solutions for those customers who may want to make outbound calls that may require recording, simply by dialling a number on the system. The system presents dial tone and you dial the number required. If the number is valid and the call is answered, both parties are connected and the recording will commence. A further exceptional bonus of this service is the ability to record from an infinite number of extensions connected to your existing telephone number, thereby enabling simultaneous multi-recording.
Time of Day Managing your incoming calls effectively is essential and ICS offer a wide choice of automated and interactive services that ensure the best options for you and your customers.
Our newly developed Time of Day Routing module is a very simple service that allows you to redirect inbound calls to a non-geographic telephone number to a geographic telephone number depending upon the time-based rules specified in the service set up.
With the service, it is possible to welcome a caller by way of a personalized pre-connection message, route the caller to the preferred destination and provide a voicemail facility. All of this is configurable by time of day or day of week, and any recordings taken during the voicemail can be emailed to a designated address without any need to dial in to retrieve the message.
Upon receipt of a call, the first thing the service does is to look at the normal hours settings. If the time is valid - it is a normal working hour during the normal working day - then the call will be routed to the user. If a call is received outside the hours of operation, the call will be diverted to the users voicemail account. If an attempt to route the call fails, because the user was already engaged on a call, the call will also be diverted to the users voicemail account.
Other routing modules soon to be available for you include Geographic Routing and Ratio Routing plans. Any of the ICS routing options can be used singularly or be used as a 'bolt on' addition to any of the advanced services. Voice To E-mail The Voice2Email service allows you to create a multiple data-capture telephone service, where you can request the caller to either record speech or enter information using the telephone keypad (DTMF).
Once a number has been allocated and the service selected, you can specify the email address of where you would like the information collected during the call to be sent once the call has been completed. Any audio information is attached to the email as a wav file and the DTMF details are contained within the body of the mail.
A typical use of this service would be a brochure line, for example, whereby the service would play and introduction message before requesting name and address information or asking the caller to input a contact telephone number using the telephone keypad. Fax 2 E-mail. ICS have recently added Fax2email to the range of services - a very simple application whereby users can send documents via a fax machine that are received to a designated email address as a tif attachment.
We can provide you with a number, which is set up on our system with a predefined email address. The user would simply load their document into the fax and dial the number from it in the usual manner. Once the fax has gone through, the system hangs up and the document would be sent to the specified email.
What makes our Fax2email service that extra special is that all calls are managed from within our network, ensuring that our customers need no additional hardware or software. It's an easy and confidential way of sending, receiving, filing and distributing fax documents.
Call us on 0870 231 7013 for a Quote today.
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